This study examines how individuals perceive CSR by nonprofits. The study uses an experimental design to present CSR messaging in five different communication channels. Independent news stories were perceived to be the most credible and believable, yet Facebook and blog posts had the greatest impact on reputation.
One field and one laboratory experiment show that customers are more likely to buy a conventional over a green product when the former is bundled with a campaign that is offsetting an unrelated problem rather than a problem caused
by the product – unless the donation offsets the specific damage caused by the customers’ own consumption.